Service Agreement

Effective date: February 12, 2026

This Service Agreement defines service expectations for BlueGuard Authenticator, provided by SimHaDo Apps (developer: Danyil Skrypnichenko, contact: support@authenticator.app).

1. Scope of Services

• BlueGuard provides local and optional cloud-assisted features for 2FA token management, password vaulting, and secure note storage.
• Service scope may vary by app version, platform limitations, and active subscription plan.

2. Availability and Updates

• We aim for reliable operation but do not guarantee uninterrupted availability.
• Features may be updated, improved, deprecated, or removed to improve security, performance, or compliance.
• Critical security updates may be applied with priority.

3. Support

• Support requests can be sent to support@authenticator.app.
• Response times are best-effort and may vary by request complexity and volume.
• Support does not include forensic recovery of user-lost encrypted credentials when decryption inputs are unavailable.

4. User Obligations

• Maintain secure access to your device and authentication methods.
• Use the App only for lawful and authorized purposes.
• Keep your app and device software up to date to reduce security risk.

5. Security Responsibilities Allocation

• Provider responsibility: maintain reasonable technical and organizational safeguards for the App architecture.
• User responsibility: protect device-level credentials, backups, and account access paths.
• Security depends on both provider controls and user operational practices.

6. Paid Services and Billing

• Premium features may require payment through Apple In-App Purchases.
• Billing, taxes, renewals, and refunds are governed by Apple policies and applicable law.
• Failure of payment processing may limit access to premium functionality.

7. Service Limitations

• The service is not a substitute for dedicated enterprise key management systems unless explicitly stated.
• Temporary outages may occur due to maintenance, platform dependencies, or force majeure events.

8. Suspension and Termination

• We may suspend service access where abuse, fraud, legal violations, or security threats are identified.
• You may discontinue use at any time by deleting the App and optionally deleting stored data.

9. Warranty and Liability Framework

• Service is provided on an "as available" basis, without guarantees of uninterrupted or error-free operation.
• To the extent permitted by law, liability is limited as set in the Terms of Use.

10. Changes to this Agreement

We may update this Service Agreement to reflect legal, operational, or product changes. Updates become effective when posted with a new effective date.

11. Contact

Developer: Danyil Skrypnichenko
Studio: SimHaDo Apps
Email: support@authenticator.app